Very pleased with this hotel. The lobby smelled good, the hallways were clean. The room was also much bigger than I expected. Very good rate for the room as well. The furniture is in good condition and the bathroom was spotless as well. The hotel is also conveniently located near a bunch of good food options.

Very disgusting hotel I paid $1,200 for my wife and daughter to spend 12 days up north they got to the hotel room. Went and did some shopping then went to eat dinner went back to the room and my daughter found a big puddle of blood on the floor by the toilet so nasty ? my wife took pictures of it. Went down and asked the front desk if they could send somebody down to clean it up and they said management is an in so I asked okay can you move me to another room and the lady said I am the only one here tonight I can't move you to another room my daughter is 11 she was throwing up from the site of the blood. I said that's fine I will write a review so the lady called the cops it made me leave the hotel at 1:00 in the morning and tried to deny my refund. Thankfully I got a hold of somebody in booking.com and they resolved some of the money situation I should not have had to pay anything for that disgusting room not to mention the hot tub which is not for not working properly and looks nasty. My wife and daughter had to drive all the way back down state at 1:00 in the morning. Would not recommend this hotel to anybody I do not care what your budget is front desk lady was very rude and disrespectful and the heat barely worked in the room as well

Usually best western has such a good reputation. I have stated other best westerns and have been very happy. That was not the case at this hotel. First of all, there was no control for the temperature in my refrigerator and all of the food and beverages that I purchased froze solid and much of it had to be thrown away. Also, none of the buttons for the temperature for the room controller worked. I had cold air blowing on me in February. In addition to that, I have been trying for two days to get a receipt for my stay since it was a business trip. The hotel insists that Booking.com has to do it, and Booking.com is insisting that the hotel has it in their contract. I paid with my credit card at the desk at the hotel so I’m not sure why it was impossible to give me an invoice. My last complaint is that the parking lot was solid ice. I never once in three days there saw anyone put salt or anything on the pavement to help walking to and from my car. I come to Gaylord frequently on business and will never ever stay in this hotel again.

This place was the perfect launching point for our weekend at Boyne Mountain. The mountain is about 30 minutes away, but the drive is easy (even in the blowing snow). Breakfast is kind of awesome. They always had some kind of egg (different every day) and some kind of meat (like sausage or bacon). Then fill in with the waffles, coffee, and the rest of the other traditional breakfast items. The pool has a huge hot tub that was clean enough for us. The room was also clean and bug free. No complaints here. The cleaning staff does a great job. As a bonus, our room had a sink outside the bathroom - which was perfect for those times you want to wash your hands while your friend is blowing up the toilet.

We love this hotel only issue we had was a older lady for breakfast she was rude but its ok room was amazing people are so friendly, hot tub and pool was perfect they made sure we were good and told us if we need anything to let them know. Im having surgery on the 16th and we are staying here again for a few days

This was a terrible experience. Couldn't get the number to the place directly, had to book thru a central hub. Asked if they had a hot tub. Yup got a hot tub. Check in. They tell us hot tubs been down for weeks. Ratty carpets thru the hallways. Used cups behind the bed.

My family and I stayed here on Thanksgiving night. Check-in was great, desk clerk was awesome. Got up to our rooms and one of them didn't have heat. The desk clerk came up to the room and got the heat working. Then the power went out, not the fault of the hotel, power lines were falling and catching on fire. Asked and got extra blankets to keep warm until power was restored. Power was restored around 1:30am. In the morning tried to take a shower but there wasn't any hot water. Mentioned this at check out and was told it should be working now....I am checking out unable now to take a shower. Was not offered any type of discount for all the inconveniences.

Super friendly staff who greet you upon arrival, the room was clean and the location is right off the freeway with numerous stores and restaurants nearby. Will definitely stay here again!

Rooms are nice but kids running up & down the halls and slamming doors all day into late evening sucks when you usually turn in at 10. Don’t come here if you want quiet. You’d think they would put kids on lower floors and separate adult couples. Not put kids right across the hall from you. You’d also think they could make the doors quieter like more upscale hotels do but unfortunately they don’t. Breakfast was ok but there are no plain scrambled eggs. You are limited to the makeshift omelets with cheese in which I don’t eat cheese. 6:00am can’t come soon enough as it’ll be my turn to wake up and I will return the disrespect !

The hotel’s in a great spot right near the highway, with lots of restaurants and shops around. Checking in and out was really easy, and the staff were friendly and helpful. Breakfast had a nice variety and hours were good too. On the downside, the toilet ventilation wasn’t working, so the room had a bit of an unpleasant smell. The side door’s locking system was broken and was being held open with a cord, which felt like a security risk. Also, the side parking area didn’t have proper drainage, so it got really flooded when it rained.